ThickkKouture
PLUS SIZE BOUTIQUE
THE ANSWERS YOU NEED
Frequently Asked Questions!
Got a burning question? Looking for more info about one of our products, services, or a pending order? Check out our FAQ below for some quick answers. If your question isn’t answered here, get in touch with us via our contact form and we’ll be happy to help!
What is your shipping policy?
Please allow 2-3 Business day for processing. As soon as we have verified all your information, your order will ship and we will email you a shipping confirmation email. Shipping time 7-10 business days. MOST ITEMS ARE RECEIVED IN 5 DAYS OR LESS!! Excluding Holidays and weekends.
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Pre-Order items take 6-8 weeks for delivery.
Email kouturethickkfashions@gmail.com for all shipping questions.
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We proudly work shipping your package out via USPS. Once a package is dropped off to the carrier for delivery, we will not have any control of the package. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute at our best ability. Thickk Kouture does not guarantee delivery dates nor is responsible for delays on shipments.
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What is your return policy?
Thank you for ordering with Thickk Kouture If you aren’t completely satisfied with your purchase please contact us immediately.
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ALL SALES ARE FINAL!!!
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If you have an issue with your order send us an email kouturethickkfashions@gmail.com.
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RETURN ADDRESS
PO BOX 550291
GASTONIA,NC 28055
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PLEASE CONTACT US BEFORE SHIPPING ITEMS BACK TO US!
Sizing questions send us an email kouturethickkfashions@gmail.com.
Store Credit Only.
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International Shipping
Thickk Kouture Boutique Ships to a variety of international countries. If you’d like to find out if we ship to your country please contact us. Please note the customer is responsible for any country specific tariffs and duties added by their respective government.
If you have a question that was not answered here just shoot us a email at kouturethickkfashions@gmail.com.
What if I order the wrong size can I exchange for the correct size?
We do not offer exchanges because of how quickly sizes sell out . Email prior to purchase for sizing help and questions. We will do our best to accomodate you.